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    solbackyard.com

    RETURNS, REFUNDS AND EXCHANGES

    30 days free return: Please keep the original box for the return. Within 30 days of the delivery, We accept all new, unopen, unused, resalable products for a FULL refund. We are unable to accept opened, used or assembled products.

    Simply follow these steps:

    - Contact us via email [email protected] to get your RMA and return shipping label.
    - Put the RMA and shipping label to the outside of the original box.
    - We will schedule Fedex/ UPS to pick it up from the original purchaser location.
    - Once our warehouse receives the items and inspected, we will issue a full refund to your original payment method.
    - Shipping fees or expedited shipping fee on original order (if any) will not be refunded.

    Final Sale items cannot be returned, exchanged or refund.

    Exchanges: Same as return, there will be 2 separate transactions.

    Damages/ Replacement: Within 30 days of delivery, if there is any damage because of shipping or missing parts, please contact us at [email protected] with the photo of damages so we can ship the right parts for you, free of charge.